Question 1

I want to do a theme that is NOT on your list what do I do?

Accepted Answer

We offer several decoration options for you to choose from:

Option 1: Bring Your Own Backdrop
You may bring your own backdrop (feel free to ask us for the backdrop size we typically use). We will provide and set up solid-color tableware that matches your party theme.

Option 2: Bring All Decorations
You may bring all decorations—including the backdrop, tablecloth, and tableware—before your party date, and we will assist with setting everything up. The balloon arch will be arranged in colors that match your theme.

Option 3: Custom Theme by Us
You may request a customized theme created by us for $80 + tax. (This includes THEMED backdrop, tablecloth, tableware, Number Balloon) Please note that not all themes are available for customization, please call ahead to confirm availability. 
If you choose the customization option, the customization fee must be paid together with the original deposit at the time the deposit is made.

Question 2

Something came up during the party time I reserved, can I change my reservation time?

Accepted Answer

We aim to be as flexible and accommodating as possible when it comes to rescheduling your party. We understand that unexpected circumstances can arise and plans may need to change, provided the need to reschedule is not due to our actions. Below is our policy regarding changes to reservation times:

One-Time Change Allowed: We offer the flexibility to change your party reservation time once. This policy is in place to help you manage unforeseen circumstances that might conflict with your original party schedule.

Early Notification Required: To reschedule your party, please inform us as early as possible.

Availability of New Time Slots: Upon receiving your request to change the reservation time, prior to each week we will give you our available time. Unfortunately you cannot pick your own time.

No Additional Rescheduling: After one rescheduling, further changes to the reservation time may not be possible. We encourage you to select the new time carefully.

Question 3

Will the parent and birthday kid be counted in the guest limit?

Accepted Answer

Yes, the birthday child and their parents are included in the total guest counts.

Question 4

Does everyone entering need to wear socks? Including Adults?

Accepted Answer

Mandatory Socks for Everyone: All guests, including adults and children, are required to wear socks in the playground area. Shoes must be removed upon entry.

Why Socks are Required: This policy is in place to ensure hygiene and safety for everyone. Socks help to keep our play areas clean and reduce the risk of slipping and other injuries.

Bringing Your Own Socks: We encourage you to bring your own socks. However, if you forget, don't worry! We have socks available for purchase at our facility for $3.00.

Question 5

When do I pay the rest of my balance?

Accepted Answer

You need to pay the rest of your balance at the beginning of the party. If paid by card, no Apple Pay will be accepted, needs to be an actual card. You also must have a readable chip on the card, additionally we will need the card owner's ID and a photo copy of the ID will be taken for verification purposes.

Question 6

Is it possible for me to refund my deposit or change it into another force of spending?

Accepted Answer

Non-Refundable Deposits: Please be aware that the deposit made at the time of your reservation is non-refundable.

Non-Transferable Deposits: The deposit cannot be transferred to other forms of spending. It is specifically allocated for the costs related to your reserved party.

Reservation Confirmation: We encourage you to be absolutely sure of your plans before making a reservation. Once the deposit is made, it signifies your commitment to the date and time of your event, and the deposit will be used to start the preparation process.

Question 7

How much will it be if we exceed the guest limit?

Accepted Answer

Children: An additional fee of $25 per child will be charged for each child that exceeds the guest limit.

Adults: An additional fee of $10 per adult will be charged for each adult that exceeds the guest limit.

Question 8

Will staff be coming into the party room throughout my party?

Accepted Answer

The party room is a private space that is designated for you and your guests. Our staff will not enter without a valid reasoning. If you need assistance please come to the front desk and ask for assistance from us.

Question 9

Is there any hot food provided?

Accepted Answer

No Hot Food Provided: Please note that we do not offer hot food services. This policy is in place to ensure the safety and cleanliness of our play areas.

Nearby Food Options: We are located in close proximity to several food stores that offer a variety of meal choices. You'll find plenty of options just a short walk or drive away.

Bringing Food: You are welcome to bring your own snacks or order food from nearby stores. We kindly ask that all food be consumed in designated eating areas to maintain the cleanliness of our play spaces. NO ALCOHOL ALLOWED!

Question 10

How will you keep track of the amount of guest that I have coming?

Accepted Answer

Sign-In Sheet at Entrance: Upon entering, you and your guests will be greeted at our check-in station (This includes a sign in sheet plus a waiver form). Here, we require each party to sign in. Please write down your names, including both adults and children.

Receiving a Bracelet: After signing in, each guest will receive a bracelet. This bracelet must be worn at all times during your visit. It helps us to identify and count guests accurately, ensuring that we do not exceed our capacity limits.

Entry to Play Area: Once you and your guests have signed in and received bracelets, you will be allowed to enter the play area. Our staff will be available to assist you and guide you to your designated area or party room.

Question 11

Do we have to cleanup after the party?

Accepted Answer

No Cleanup Required: After your party, you do not need to worry about cleaning up the room. Our team will take care of all the post-party cleanup.

Taking Your Belongings: Please ensure that you take all items you wish to keep with you when you leave. This includes any decorations, leftover food, gifts, or personal items.

Leaving Unwanted Items: Feel free to leave behind any items you do not want to take with you. We will handle the disposal or recycling of these items.

Our Commitment to Cleanliness: Our staff will thoroughly clean and sanitize the party area after your event, ensuring a clean and safe environment for all our guests.

Question 12

I would like to reserve a party. When should I start reserving it?

Accepted Answer

Early Reservations Recommended: Due to the popularity of our venue and to accommodate your preferred schedule, we suggest booking your party as soon as you have decided on a date. Our calendar fills up quickly, especially during weekends and holidays.

Booking for Events More Than 3 Months Away: If you are planning to book a party that is more than 3 months in the future, please be certain of your plans. We require a deposit to secure your reservation, and it's important to note that this deposit is non-refundable.

Non-Refundable Deposit: When you make a reservation, a deposit is required to hold your spot. This deposit is non-refundable, as it covers the initial costs of planning and preparing for your event.

How to Reserve: To book your party, you can give us a call (646)568-5588. Our team will assist you with all the details and answer any questions you may have.

Question 13

What age would be considered an adult for the party?

Accepted Answer

Adults: Individuals aged 16 years and above are considered adults. Adult pricing and policies apply to this age group.

Children: Guests under the age of 16 are considered children and will be counted as such for the purposes of guest limits and pricing.

Babies: Children under the age of 1 year are considered babies. We understand that babies have different needs and levels of participation in activities. Therefore, for every two babies, we count them as one child towards the guest limit.

Question 14

Is there any package where the whole place would be rented out?

Accepted Answer

Exclusive Use of the Entire Playground: When you choose Package D, you and your guests will have private access to the entire playground. This means no other parties or members of the public will be in the playground during your event.

Perfect for Large Gatherings: This package is ideal for larger parties, special occasions, or when you want a more intimate setting for your celebration.

Question 15

Do I get a full balloon arch?

Accepted Answer

For package A we do not provide a balloon arch. For Package B it will be a chain of balloons not a full one(Imagine yourself a hemisphere 3/4 of that hemisphere will be filled with two sizes of balloons the 10inch and 12 inch balloons). Package C will be majority filled with balloons (adding onto package B's balloon chain there will be 5inch balloons too). And for Package D it will be a full balloon arch. If you would like to know more detail please call our number.

Question 16

Will the Pinata be Themed?

Accepted Answer

No, the piñata will not be themed.

Question 17

If we do a private party can we bring in alcohol?

Accepted Answer

Apologies since it is a kids place we do not allow alcohol in any of the packages.

Question 18

Is there any add ons I can do?

Accepted Answer

We have face paint available to add on 1hr/$100+Tax and 2hr/$150+Tax. Please contact us at least 1 week prior to your party to book for a face paint.If you are choosing the 1 hour option please do tell us which one hour time frame you would like the face paint done.

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